Collaboration, Feedback & Conflict Resolution · Edorax
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Collaboration, Feedback & Conflict Resolution Learn to work well in a team: give and receive feedback, disagree without damage, understand other people's views, and negotiate fair outcomes. Scenarios come from remote teams, freelance work and NGOs, and some practice is done in mentor or cohort sessions.
Difficulty Beginner
Duration ~10 hours
Price Free
Explore the syllabus
Course curriculum 6 modules · 75 lessons. Open a module to see its lesson list.
01 How good teams work 11 lessons View lessons Hide lessons 01.01 Set the scene10 min 01.01 Set the scene10 min 01.01 Set the scene10 min 01.02 Roles and expectations15 min 01.02 Roles and expectations15 min 01.02 Roles and expectations15 min What you'll build
Lead a scripted feedback or conflict role-play in a cohort or mentor session, and submit a reflection on what you did and what you would change.
01.03 Working across time zones
15 min
01.03 Working across time zones15 min
01.03 Working across time zones15 min
01.04 Checklist and learning log20 min
01.04 Checklist and learning log20 min 02 Giving feedback 13 lessons View lessons Hide lessons 02.01 Set the scene10 min 02.01 Set the scene10 min 02.01 Set the scene10 min 02.02 Situation, behavior, impact15 min 02.02 Situation, behavior, impact15 min 02.02 Situation, behavior, impact15 min 02.03 Reviewing someone's work15 min 02.03 Reviewing someone's work15 min 02.03 Reviewing someone's work15 min 02.04 Giving feedback15 min 02.04 Giving feedback15 min 02.05 Checklist and learning log25 min 02.05 Checklist and learning log25 min 03 Receiving feedback and criticism 11 lessons View lessons Hide lessons 03.01 Set the scene10 min 03.01 Set the scene10 min 03.01 Set the scene10 min 03.02 Noticing defensiveness15 min 03.02 Noticing defensiveness15 min 03.02 Noticing defensiveness15 min 03.03 Respond and follow up20 min 03.03 Respond and follow up20 min 03.03 Respond and follow up20 min 03.04 Checklist and learning log20 min 03.04 Checklist and learning log20 min 04 Disagreement and conflict 16 lessons View lessons Hide lessons 04.01 Set the scene10 min 04.01 Set the scene10 min 04.01 Set the scene10 min 04.02 Disagree constructively15 min 04.02 Disagree constructively15 min 04.02 Disagree constructively15 min 04.03 Empathy and other views15 min 04.03 Empathy and other views15 min 04.03 Empathy and other views15 min 04.04 Resolving a conflict20 min 04.04 Resolving a conflict20 min 04.04 Resolving a conflict20 min 04.05 Disagreement and conflict15 min 04.05 Disagreement and conflict15 min 04.06 Checklist and learning log20 min 04.06 Checklist and learning log20 min 05 Negotiation basics 13 lessons View lessons Hide lessons 05.01 Set the scene10 min 05.01 Set the scene10 min 05.01 Set the scene10 min 05.02 Interests, not positions15 min 05.02 Interests, not positions15 min 05.02 Interests, not positions15 min 05.03 Negotiating scope and deadlines20 min 05.03 Negotiating scope and deadlines20 min 05.03 Negotiating scope and deadlines20 min 05.04 Negotiation15 min 05.04 Negotiation15 min 05.05 Checklist and learning log25 min 05.05 Checklist and learning log25 min 06 Capstone: a feedback or conflict role-play 11 lessons View lessons Hide lessons 06.01 Set the scene15 min 06.01 Set the scene15 min 06.01 Set the scene15 min 06.02 Role-play scripts25 min 06.02 Role-play scripts25 min 06.02 Role-play scripts25 min 06.03 Reflect and submit30 min 06.03 Reflect and submit30 min 06.03 Reflect and submit30 min 06.04 Checklist and learning log15 min 06.04 Checklist and learning log15 min